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As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that when there are bumps in the last-mile there's always someone there to make things right. Our team supports consumers, dashers, and restaurants who need our help.
We have a global network of thousands of teammates answering questions and fixing issues. We are customer obsessed and aim to give each customer who contacts us the best possible experience. You will ensure we have an outstanding quality assurance program to measure performance, coach for growth and find strategic insights. You will lead a small team of operators to guide our Quality Assurance roadmap - thinking critically about how our global team of auditors, both in-house and outsourced, can provide feedback and Only quality need apply to our Support team.
You will be responsible not only for how we perform QA for DoorDash Support, but also for making the feedback applicable and useful to teammates and partners within the company. DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4, cities and all 50 states across the United States and Canada. Founded inDoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door.
By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. on the DoorDash blog or at www. We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
At DoorDash, we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives.
All information collected is kept confidential and your data is aggregated with other candidates and used only for statistical purposes. It is never used to identify you individually and has no bearing on your application or candidacy. For race and ethnicity definitions, as well as more information on protected veteran and disability status, please refer to this document. About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that when there are bumps in the last-mile there's always someone there to make things right.
Proficient in SQL. You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills You're focused on quality, output-driven, and always pushing yourself to do better.
You can recommend solutions to complex problems while also accomplishing many projects and priorities day-to-day. It's something everyone at DoorDash embraces and embodies. We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. We are learners - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
We are customer-obsessed - Our mission is to grow and empower local economies.
We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. We offer great compensation packages and comprehensive health benefits. About DoorDash DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4, cities and all 50 states across the United States and Canada.
Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. Attach Dropbox Google Drive Paste. Cover Letter Drop files here. How did you hear about this opportunity with DoorDash? In a few sentences, please tell us what excites you the most about the potential of working at DoorDash. Are you currently authorized to work lawfully in the U. Will you now or in the future require employment-based visa sponsorship?
email: [email protected] - phone:(459) 395-8745 x 4597